Commitment to Personal Contact

The backbone of Coastal's commercial collection service is our commitment to personal contact of all your delinquent accounts. If it is humanly possible to do so, we will personally contact each and every debtor either by telephone or by visit to his office or home. This personal contact is always tactful, always professional, always respectful.

Debtors Respond

We want to collect your delinquent accounts, not make enemies of your debtors. When you think about it, personal contact either by telephone or personal visit is the only reliable and effective means of collecting these accounts. Yet many agencies continue to issue a series of form letters or computer letters, spaced ten days to two weeks apart. Will a company in financial difficulty respond to this approach? Very rarely! Will a company which disputes your invoice, or one which believes your company still owes them money or service respond favorably to a form letter? Of course not!.

And what happens when these form letters are ignored by the debtor? It is either turned over to an attorney for settlement or written off to bad debt! Regardless of which avenue is taken it is going to cost you even more money!

Think about the present agency or those used in the past. Do they use a personal approach? Do they resolve most disputed claims in-house, or are they quick to refer the matter to an attorney? Has your company been forced to drop a number of legitimate claims because of extra expense and a lot of lost time?